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FAQs

These are some of the most frequently asked questions that we hear from our guests. If you do not find your question below please contact us below.

Yes. There are several free parking lots nearby along with free curbside parking in downtown Mobile on Saturday’s.

Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support centre at 251-622-4041 and we will see what we can do.

Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.

You may notice what looks like a $1 charge on your credit card statement.

Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.

Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at support@eztix.com. Please include the email used to purchase your tickets and details of your concern.

You may have received an error message during your purchase process.

It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.

This could have been caused by many factors:

1. Your session expired and you were taking too long to complete the order.

2. Your internet connection has cut out.

3. An issue with your computer.

4. Your credit card was invalid (there should be a specific error message indicating this).

Next steps:

1.  Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.

2. Before attempting another purchase, please email us at support@eztix.com or call us a with the details of your concerns and we will do our best to assist you.

By Telephone

North America: 1-800-656-0713

Mexico: +52 55 4170 7517

Europe: +44 203 514 2639

New Zealand: +64 9801 0365

Australia: +61 280152111

Thailand : + 66 (60) 0024180

International: +883 510008273389

Do not be alarmed, we have not double charged you. This recurring charge is a label some credit card companies use for charges that have an authentication token attached to the transaction. It is not in fact a recurring charge but a method to adjust an order without re-entering one’s payment details. Transactions are not altered without your authorization. Please review your credit card statement to ensure you see only one transaction and rest assured that no other transactions will appear unless you purchase more tickets.

If you have further concerns about this, please contact support@eztix.com.

If you can’t find your tickets or are having any other issue, please send us an email at support@eztix.com and we’d be happy to help you.

Our taste experience will serve enough food to fill up most participants.

Our tours will be rain or shine. Complimentary ponchos will be provided for all of our guests. In the rare event of severe weather, we will personally contact you. Please know that guest safety is our number one priority.

No, but you may purchase a drink of your choice throughout the tour at several of our tasting locations. A to-go LoDa cup will be provided so that you may walk the tour with that cup.

Absolutely! Upon request we can accommodate any event from birthday parties, family reunions, conventions, corporate events, and more.

Tours last 3 hours. We will walk at moderate pace throughout the tour, we will also stop at six tasting locations throughout the tour for 15-20 minutes each time.

Gratuities are not mandatory but are greatly appreciated. The standard gratuity in the service industry is 15%-20%.

We ask that you refrain from shopping during the tour so that we can stay on schedule for our food tastings. We are scheduled to arrive at our tasting locations so the food is freshly prepared for our guests.

Yes, all guests must purchase a ticket to participate in the tour.

Upon purchase of your ticket you will receive the exact information of our starting location along with the address for your convenience.

All tickets must be purchased in advance through our website using your credit/debit card.

Yes, gift certificates are available by calling (251) 406-8008 or by clicking on the below link:

https://www.eztix.co/ezbook/ezcerts/en/531348

Yes, the route we take through downtown Mobile is wheelchair and stroller friendly.

Our tours are not just a food tasting but a cultural experience. We talk and tell stories about the history of Mobile, food, and culture and tie them together in a fun, informative experience.

Absolutely! We love for children to experience the food and history of Mobile. Parents, who know their children best, should decide if this tour is appropriate for the ages of children you have.

Absolutely not! Our tours combine architectural commentary, historical facts, local culture and culinary insight into a unique 3-hour experience. Imagine walking through the city eating our local artisans most delicious foods while learning the neighborhoods from real locals.

When you purchase your tickets, you will be given the option to let us know of any dietary or allergy restrictions you may have. Please let us know in advance so that we can better serve you.

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

We do not provide a waiting list. If a date and time is sold out, there is always a good chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in if you do not see availability.

Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.

Yes, bathrooms are available at selected tasting locations.

The tours are held rain, shine, or snow. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. We also provide ponchos in case of sudden weather changes or if you do not have your own umbrella. However, we advise to check the weather conditions for your days event and dress appropriately.

All locations are wheelchair accessible. For guests that are hard of hearing, a written script of the narration will be available at the ticket office upon request.

At this time, we do not offer tours in any other languages except English.

We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more).

You should bring with you a camera and a small bottle of water. When it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses. During the cooler seasons it’s important to wear and an extra layer of clothing and consider bringing gloves. If it looks like rain we can provide you with a plastic rain poncho.


Still have questions?

Contact our team directly by phone, email or form below